Disney, Family Travel

What’s the real “deal” behind Disney’s concierge level rooms?

Photo taken from a Castle View, Club Level Room at the Polynesian

In the last post, I touched on how to find the best resort to fit your family’s size, style and budget. In this post, I want to tell you a little bit more about the services and amenities that go along with the concierge level rooms at some of Disney’s top resorts–aptly named “Club Level.” And I’ll give you the inside scoop on whether these services are worth the extra bucks!

Participating Hotels

Not all hotels on Disney property offer club level rooms. Here are the ones that do:
– Animal Kingdom Lodge (Animal Kingdom Villas are NOT included)
– Polynesian
– Contemporary
– Grand Floridian
– Wilderness Lodge (Wilderness Lodge Villas are NOT included)
– Beach Club (Beach Club Villas are NOT included)
– Yacht Club
– Boardwalk (Boardwalk Villas are NOT included)

Club Level Amenities

If you go onto the Disney website and read the description of services at the Club Level, you may only get a small glimpse of what is actually offered. We have had the benefit of staying at the Club Level at both the Wilderness Lodge and the Polynesian, and these are the little extras that you get with this level of service:

– Option to have concierge make your dining reservations for you, up to 180 days in advance
– Documents ready at the club level desk in the lobby when you arrive
– Check in on club level floor or in club level building near the club level lounge where you can immediately get refreshments
– Secured floor or building accessible only to club level guests as well as access to a club level lounge
– light, continental breakfast daily
– snacks, coffee, soda, and water available throughout the day (although beer and wine is not always set out, we have found that if you ask for it, the concierge staff will get it for you free of charge)
– heavy appetizers during the dinner hour (yes, there is enough variety to actually make this dinner)
– desserts and liquors in the evening
– turn down service daily (which means that mousekeeping will actually clean your room twice a day!)
– robes to use in your room during your stay (for adults only)
– Some of the better locations on the hotel property (for example, one of the Polynesian Club Level buildings is right on the lagoon and between both the main and the quiet pool while the Club Level at the Wilderness Lodge is on the top floor)

Club Level Cost

When most people hear the term Club Level, they immediately think that it is going to be outrageously overpriced. Believe it or not, a garden view Club Level room at, say, the Polynesian is actually less expensive than a regular Castle View Room! And I’m not joking. It is $5.00 less a night.

In my opinion, the option for Club Level service is definitely worth it. Not only can you bank some of your meals on your meal plan, you can grab some free drinks. I have even asked for a plastic glass to put my wine in so I can take it out to the pool. The staff was more than happy to accommodate! So, if you have ever considered trying this out–I say do it! If you have and you loved it, let me know. If you weren’t so thrilled, let me know that too. I’d love to hear some different opinions!

Next topic: Why you should always book through a travel agent…Bookings gone bad!


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